Frequently asked questions
Do I need a credit card to rent a car?
Yes, a credit card is required to rent a vehicle from Big Gate Rentals. We use the credit card to secure your reservation and cover any potential additional charges or deposits. However, we also accept cash payments on location if that’s your preferred payment method. If you have any questions or need assistance with payment options, our team is here to help.
Can I rent a car on someone elses behalf ?
To rent a vehicle from Big Gate Rentals, the name on the driver’s license must match the name on the credit card used for payment. Unfortunately, you cannot rent a car on someone else’s behalf. However, if you need additional drivers, you can easily add them to your rental agreement. Each additional driver must also provide a valid driver’s license and meet our rental criteria.
Is there any cancellation policy?
At Big Gate Rentals, we strive to provide flexibility and peace of mind with our cancellation policy. Please review the following guidelines to understand the terms for cancelling your reservation:
1. Cancellation Within 48 Hours of Booking:If you cancel your reservation within 48 hours of making the booking, you will receive a full refund with no cancellation fee. We understand that plans can change unexpectedly, and we want to accommodate your needs.
2. Cancellation Less Than 48 Hours Before Rental Start Date:If you cancel your reservation less than 48 hours before the scheduled start date of your rental, the total cost of the booking will be charged as a cancellation fee. This policy helps us manage our fleet effectively and ensures that we can offer high-quality service to all our customers.
3. No-Show Policy:If you do not show up for your reservation and have not cancelled in advance, the full cost of the booking will be charged.
4. Modifications to Reservation:If you need to modify your reservation, such as changing the rental dates or vehicle type, please contact us as soon as possible. We will do our best to accommodate changes based on availability. However, modifications may be subject to additional fees.
5. Contact Information:To cancel or modify your reservation, please reach out to our customer service team at [insert contact details] as soon as possible. We are here to assist you and ensure a smooth process.
Thank you for choosing Big Gate Rentals. We look forward to serving you and making your experience with us enjoyable and hassle-free.
1. Cancellation Within 48 Hours of Booking:If you cancel your reservation within 48 hours of making the booking, you will receive a full refund with no cancellation fee. We understand that plans can change unexpectedly, and we want to accommodate your needs.
2. Cancellation Less Than 48 Hours Before Rental Start Date:If you cancel your reservation less than 48 hours before the scheduled start date of your rental, the total cost of the booking will be charged as a cancellation fee. This policy helps us manage our fleet effectively and ensures that we can offer high-quality service to all our customers.
3. No-Show Policy:If you do not show up for your reservation and have not cancelled in advance, the full cost of the booking will be charged.
4. Modifications to Reservation:If you need to modify your reservation, such as changing the rental dates or vehicle type, please contact us as soon as possible. We will do our best to accommodate changes based on availability. However, modifications may be subject to additional fees.
5. Contact Information:To cancel or modify your reservation, please reach out to our customer service team at [insert contact details] as soon as possible. We are here to assist you and ensure a smooth process.
Thank you for choosing Big Gate Rentals. We look forward to serving you and making your experience with us enjoyable and hassle-free.
Where can I collect and drop off the rented car?
All vehicle pick-ups and drop-offs are conducted at the preselected locations specified in your reservation. If you need to change the location, please contact us in advance. Any changes to the pick-up or drop-off location must be approved by our team. We strive to accommodate your needs and will do our best to assist with any adjustments.
Do I need an international driving permit?
At Big Gate Rentals, we want to make your car rental experience as convenient as possible. For visitors to Sint Maarten, you do not need an International Driver's Permit (IDP) to rent a vehicle from us. A valid driver’s license from your home country is sufficient to drive on the island. Enjoy your stay with the ease and freedom of driving without additional paperwork.
Children safety
At Big Gate Rentals, your family’s safety is our top priority. We offer a range of child safety seats to ensure that your little ones are secure and comfortable during your travels on Sint Maarten. Please let us know the age and weight of your child when making your reservation, and we’ll provide the appropriate car seat or booster. All our child safety equipment meets the highest safety standards, so you can travel with peace of mind knowing your children are protected.
What should I do if I have an accident?
What to Do If You Have an Accident
At Big Gate Rentals, your safety is our top priority. If you are involved in an accident, please follow these steps to ensure a smooth and efficient resolution:
Ensure Safety First:
Check for injuries and ensure that all parties are safe. If there are injuries, call emergency services immediately.Move to a Safe Location:
If possible, move your vehicle to a safe location to avoid further accidents. Turn on your hazard lights to alert other drivers.Contact the Authorities:
Report the accident to local police and obtain an official accident report. This report is crucial for insurance purposes and claim processing.Document the Scene:
Take clear photos of the accident scene, including all vehicles involved, damages, and any relevant road conditions. Gather information from other drivers, including their names, contact details, and insurance information.Notify Big Gate Rentals:
Contact our customer service team as soon as possible to report the accident. Provide them with all relevant details, including the police report number and any photos or documentation you have gathered.Follow Instructions:
Our team will guide you through the next steps, including the insurance claim process and vehicle replacement if needed. Follow their instructions carefully to ensure a smooth resolution.Do Not Admit Fault:
Avoid discussing fault or making statements that could be interpreted as an admission of liability. Leave the determination of fault to the authorities and insurance companies.Complete a Rental Incident Report:
Fill out any necessary rental incident report forms provided by Big Gate Rentals. This will help us process your claim and resolve the situation efficiently.By following these steps, you help us manage the situation effectively and ensure that we can provide you with the support you need during this time. If you have any questions or need assistance, our customer service team is here to help.
At Big Gate Rentals, your safety is our top priority. If you are involved in an accident, please follow these steps to ensure a smooth and efficient resolution:
Ensure Safety First:
Check for injuries and ensure that all parties are safe. If there are injuries, call emergency services immediately.Move to a Safe Location:
If possible, move your vehicle to a safe location to avoid further accidents. Turn on your hazard lights to alert other drivers.Contact the Authorities:
Report the accident to local police and obtain an official accident report. This report is crucial for insurance purposes and claim processing.Document the Scene:
Take clear photos of the accident scene, including all vehicles involved, damages, and any relevant road conditions. Gather information from other drivers, including their names, contact details, and insurance information.Notify Big Gate Rentals:
Contact our customer service team as soon as possible to report the accident. Provide them with all relevant details, including the police report number and any photos or documentation you have gathered.Follow Instructions:
Our team will guide you through the next steps, including the insurance claim process and vehicle replacement if needed. Follow their instructions carefully to ensure a smooth resolution.Do Not Admit Fault:
Avoid discussing fault or making statements that could be interpreted as an admission of liability. Leave the determination of fault to the authorities and insurance companies.Complete a Rental Incident Report:
Fill out any necessary rental incident report forms provided by Big Gate Rentals. This will help us process your claim and resolve the situation efficiently.By following these steps, you help us manage the situation effectively and ensure that we can provide you with the support you need during this time. If you have any questions or need assistance, our customer service team is here to help.
How can we pay for the car rental term?
At Big Gate Rentals, we offer several convenient payment options to make your car rental experience smooth and hassle-free:
On-Location Payments: We accept cash and credit card payments directly at our rental location.
Advance Wire Transfers: For your convenience, you can also make wire transfers in advance to settle your rental charges before your arrival. Please contact us for wire transfer details and to arrange payment.
If you have any questions about payment methods or need assistance with the process, our team is here to help!
On-Location Payments: We accept cash and credit card payments directly at our rental location.
Advance Wire Transfers: For your convenience, you can also make wire transfers in advance to settle your rental charges before your arrival. Please contact us for wire transfer details and to arrange payment.
If you have any questions about payment methods or need assistance with the process, our team is here to help!